Mobile Device Management (iOS)
We know the challenges of managing and securing the iPads and iPhones in your organization. Our Mobile Device Management solutions can easily allow you or your internal IT staff to remotely manage the Apple mobile devices in your deployment. Our certified staff can also manage them for you.
Casper Suite
With an unmatched breadth of features, a Self Service console for over-the-air (OTA) distribution of in-house and app store apps, and integration with Apple's Volume Purchase Plan (VPP), the Casper Suite allows administrators to easily achieve the four major tenets of iOS mobile device management: Inventory, Configuration, Security Management, and App Distribution.
Within these tenets, the Casper Suite offers features and functions that provide IT administrators with best practice strategies to meet the challenges of supporting Mac OS X and iOS in the enterprise, allowing your organization to build and sustain a stable, cost-effective, and user-friendly computing environment.
The Casper Suite is a powerful framework around which your IT ecosystem can be unified and extended to manage both Mac OS X and iOS devices from a single console. Normalize your IT administration with the only client management solution developed exclusively for the Apple platform.
Application Management
Track installed applications on all of the iOS devices in your deployment. Collect data so you can intelligently manage applications. Securely host, remotely deploy, and distribute in-house applications to employees via iOS devices.
Asset Inventory
Gather hardware and software data points (serial numbers, MAC addresses, phone numbers, etc.) so you can strategically manage your assets and related infrastructure. Customize your views, searches, and reports to align with the unique needs of your business. Leverage existing infrastructure and processes by integrating your iOS device data with applications such as Microsoft SCCM.
Inventory
Receive detailed device inventory reports.
The iOS management capabilities in the Casper Suite include the ability to gather a full inventory of device information, installed apps, and settings from the same console used to gather inventory information for Mac OS X computers.
Thanks to the Casper Suite's deep integration with Apple technologies, administrators can easily reference purchasing and warranty information from Apple's Global Service Exchange (GSX) database and populate user login information with LDAP.
Devices check in regularly (every 24 hours by default) to provide inventory information, which can be utilized in a variety of ways for configuration and compliance. All inventory criteria are fully searchable and can be used to scope management tasks, including using smart device groups to assign configuration profiles or alert administrators if devices are out of compliance.
The active inventory capabilities of the Casper Suite ensure that administrators are always aware of the current status of devices, with a plethora of options to remediate if devices fall out of compliance.
App Distribution
Over-the-air (OTA) distribution of in-house and App Store apps.
Self Service management of applications is a concept well-known to IT administrators who use the Casper Suite. Self Service is extremely popular with end users, who enjoy the ability to install applications to their machines on demand and without interaction from IT departments.
The Casper Suite 8.0 brings this same concept to iOS app distribution, allowing administrators to distribute App Store apps and in-house apps to individuals or groups of end users. As new devices are enrolled, the appropriate apps are automatically offered based on smart group settings, ensuring that end users immediately have access to all in-house apps and provisioning profiles with a single tap install. As existing in-house apps are updated or new in-house apps released, users can install updates through the same interface.
Increasing the power of the Casper Suite's efficient Self Service interface is the ability to manage Apple Volume Purchase Program manifests and distribute app vouchers to end users. While distributing iOS apps to many devices was previously a time-intensive proposition requiring hands-on management, Apple has recently introduced the Volume Purchase Program allowing schools, universities and colleges to purchase apps in bulk. Automating the process of managing and distributing VPP codes, the Casper Suite gives IT administrators the ability to easily manage apps and licensing compliance across thousands of devices from a single console, a unique offering in the MDM landscape.
Security, Configuration and Change Management
Through integration with the Apple iOS platform, you can wirelessly (over 3G or Wi-Fi) configure, query, and even wipe or lock managed devices. Set longer, more complex passwords for enterprise level security. Lock a device, clear a password, and wipe a device clean to factory settings (without an Exchange or MobileMe account) to immediately respond to devices that might be at risk. Manage and deploy profiles to restrict the functionality of a device based on the user profile (disable the camera, restrict applications, etc.). Send customized messages and communicate with the end user wirelessly to avoid the costs associated with SMS messaging.
Security Management
Send remote security commands to mobile devices from any web browser or iOS device.
The Casper Suite allows administrators to remotely manage iOS devices, providing a sense of comfort that a lost device does not mean that important data will be compromised.
Because the JSS is accessible from a web browser, as well as from JSS Mobile and JSS Mobile for iPad, IT administrators can rest assured that they will be able to conveniently send a remote lock, remote wipe or clear passcode command to iOS devices. These security commands can also be sent to mobile devices from their own mobile device - wherever they may be.
Administrators also have the ability to require that users enable data encryption on their devices, and in the event that a device is lost or stolen, have the ability to quickly lock or wipe the document remotely.
Configuration
Configure hundreds of Configuration Profile settings from within a web-based interface.
The Casper Suite allows administrators to configure the entire range of Configuration Profile settings available on iOS devices, building Configuration Profiles from directly within the JSS or uploading Configuration Profiles previously created with the iPhone Configuration Utility.
Using a modular approach, administrators can build Configuration Profiles for iOS devices and apply settings to individual devices or using smart device groups.
Administrators have the ability to require that users enable data encryption on their devices, configure a wide range of settings and policies, and configure account access through integration with LDAP, all within the same console they use to manage their Macs.